1. Introduction
RR Cooling Point (“we”, “us”) respects your privacy. This policy applies to this website and to the information you share with us when you book, call, message or contact us about a service.
2. Information we collect
- Booking details: your name, mobile number, email address, address, preferred date and time, appliance brand and a description of the problem.
- Location (optional): only if you tap “Share my current location” in the booking form, your device sends approximate coordinates and their accuracy with the booking so the technician can find your address on a map. We do not track your location at any other time, and you can book without it.
- Contact details: your name, mobile number or email when you message us or fill in a form.
- Newsletter: your email address if you subscribe for updates.
- Service records: what was repaired, parts used, bill and warranty details.
3. How we use your information
- To confirm, schedule and carry out your service visit
- To contact you by call, WhatsApp or email about your booking, quote or warranty
- To send service emails you asked for: booking confirmation, status updates, review request and one-time review codes
- To prepare quotes, bills and warranty records
- To answer your questions and improve our service
- To send updates if you subscribed, which you can stop at any time
4. Information stored on your device
When you make a booking on this website, your recent bookings are saved in your own browser (local storage) so you can see them again. This information stays on your device. You can remove it from the “Your recent bookings” list or by clearing your browser data.
We also use simple anonymous visit statistics to understand how visitors use the website, for example which pages are opened and whether a booking is completed. For this, a random visitor ID is saved in your browser. It contains no name, phone number or email address and is not used to identify you. We delete this data after 180 days, and it is not collected if your browser sends a Do Not Track or Global Privacy Control signal. You can clear it at any time by clearing your browser data.
If you arrive from Instagram or another marketing link, we also save one word naming that source (for example instagram) in a cookie for 30 days. This helps us understand which channel a booking came from. It contains no personal information. Where our cookie banner is shown, Google analytics and advertising cookies are used only if you accept them, and you can change your choice at any time using Cookie settings.
5. WhatsApp and phone
Booking and contact forms may open WhatsApp with a ready message. When you send it, WhatsApp processes it under its own privacy policy. Calls and messages with our team are used only for your service request.
6. Sharing of information
We do not sell your personal information. We share it only with our technicians and staff who need it to do your service, with service providers who help us run the business (for example the email service that delivers our booking emails), or when the law requires us to.
7. How long we keep it
We keep your information only as long as needed for the service, warranty, accounting and legal needs, and then delete or anonymise it.
8. Security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of storage or transmission is completely secure, so we cannot promise absolute security.
9. Your rights and choices
- Ask what personal information we hold about you
- Ask us to correct wrong or incomplete information
- Ask us to delete your information, unless we must keep it by law
- Withdraw consent or unsubscribe from updates at any time
These rights are in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. To use them, contact us using the details below.
10. Children
Our services are meant for adults. We do not knowingly collect personal information from children.
11. Cookies and Google services
If switched on by us, this website uses Google Analytics and Google Ads conversion measurement (the Google tag). These tools use cookies and similar technologies to count visits, see which pages are useful and measure which ads lead to a booking request. They may collect your IP address, device and browser details and the pages you view. We do not send your name, mobile number, email address or home address to Google through these tools.
Google handles this data under its own policy: how Google uses data from sites that use its services. You can block cookies in your browser, manage ads at adssettings.google.com or install the Google Analytics opt-out add-on.
12. Third-party links
This website links to services such as WhatsApp and Google Maps. We are not responsible for the privacy practices of those sites.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its “last updated” date.
Professional & Reliable Service
30 DAY 
Fast & Reliable Service
All Home Appliances
Water & Hot Water Care
AC
Refrigerator
Washing machine
Microwave
Water filter & RO
Geyser Repair
